Gain deep, on-demand insights from process mining without license costs or tool lock-in.

Many organizations are intrigued by the potential of process mining: finally visualizing real processes, identifying variants and bottlenecks, analyzing time wasters, and uncovering optimization potential. However, enterprise tools are often complex and expensive, requiring significant operational overhead. Implementing them can be time-consuming and labor-intensive.

There is another way: targeted, on-demand, and without dedicated software.

1. Export process data

2. Model event logs.

3. Perform analyses.

4. Present findings. 

5. Initiate improvement actions.

Here’s how to proceed, step by step:

1. Export process data

Identify systems containing relevant process data, such as activities (events), case IDs, timestamps, status information, and descriptive attributes. These systems are typically ticketing, ITSM, ERP, workflow, or application log tools.
Export this raw process data.

2. Model the event log

Transform your raw process data into a process mining-compliant event log format:

Event; Case-ID; Timestamp; Status; Attributes;

Hand over the event log to a data analyst for further data analysis.

3. Perform analyses

Visualize process paths, variants, throughput times, and bottlenecks. Useful visual formats include process graphs, matrices, heat maps, Pareto charts, and sequence flows.

Analyze which variants and services are particularly affected. Identify activities that create process loops, rework, or delays. Compare fast and slow process flows to understand the differences.

4. Present findings

Present the most relevant optimization opportunities using visual diagrams and concrete numbers. Combine this data with cost and effort estimates to justify potential measures.

5. Initiate improvement actions

Start targeted improvement projects. These projects may include automation efforts, process adjustments, interface clarifications, or training initiatives.

Conclusion:

Process mining doesn't have to be a lengthy, major initiative. With this pragmatic, lightweight approach, you can gain deep insights on-demand, without license fees, operational complexity, or vendor lock-in.

The benefits:

• On-demand: Process mining aligned with specific projects and needs

• No license costs: Avoid expensive tools and operational overhead.

• No vendor lock-in: Maintain full control over your data and analytics approach.

• Quick start: Achieve first results within days.

Let's get started with your first Process Mining project.