Lean ITSM Blog
How to create a service catalog?
How to create a service catalog from scratch in four phases.
An Efficient Path to Your New ITSM Tool
How to choose the right ITSM tool without a huge requirements catalog.
Understand support costs instead of just counting them
Make IT service and support costs transparent instead of keep adding up its IT budget.
Enterprise Service Management: Digitization from Within
ESM promotes digital transformation for an organization by connecting its internal services.
Process Mining Without Dedicated Software
Gain deep, on-demand insights from process mining without license costs or tool lock-in.
Reducing Ticket Lifetime in the IAM Service by 66%
The average lifetime of incidents in the central IAM service decreased from six days to only two.
Systematically improve your IT operations with Six Sigma for IT
Systematically improve your IT operations with Six Sigma for IT
90% Reduction in Lease Exchange Process Duration
This improvement project decreased the average age of IT hardware lease exchange tickets by over 90%.
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